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Privacy Policy

Your privacy matters to us - here's how we protect your personal information

Last Updated: March 15, 2025

Introduction and Scope

dubelionvexa ("we," "us," or "our") operates dubelionvexa.com, a comprehensive financial forecasting platform designed to help individuals and businesses make informed financial decisions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

We're committed to transparency about our data practices. This policy applies to all users of our platform, whether you're browsing our educational resources, using our forecasting tools, or engaging with our learning programs. By using our services, you agree to the collection and use of information as described in this policy.

Quick Overview: We collect only the information necessary to provide you with excellent financial forecasting services and educational content. We never sell your personal data to third parties, and we use industry-standard security measures to protect your information.

What This Policy Covers

  • Personal information collection and processing
  • How we use your data to improve our services
  • Your rights regarding your personal information
  • Security measures we implement to protect your data
  • How to contact us about privacy concerns

Information We Collect

We collect information in several ways to provide and improve our financial forecasting services. The types of information we gather depend on how you interact with our platform.

Information You Provide Directly

When you create an account, contact us, or use our services, you may provide:

  • Contact Information: Name, email address, phone number, and postal address
  • Account Details: Username, password, and profile preferences
  • Financial Data: Income information, expense categories, and financial goals (when using our forecasting tools)
  • Communication Content: Messages you send to our support team or through contact forms
  • Survey Responses: Feedback about our services and user experience

Information We Collect Automatically

When you use our platform, we automatically collect certain technical information:

  • Usage Data: Pages visited, features used, time spent on different sections
  • Device Information: Browser type, operating system, device identifiers
  • Log Data: IP address, access times, referring URLs
  • Performance Metrics: Load times, error reports, feature usage statistics
Data Type Purpose Retention Period
Account Information Service provision and user authentication Duration of account plus 2 years
Financial Data Forecasting calculations and personalized recommendations 5 years or until account deletion
Usage Analytics Platform improvement and feature development 24 months in anonymized form

How We Use Your Information

We use your personal information to provide, maintain, and improve our financial forecasting services. Here's how we put your data to work:

Core Service Delivery

  • Generate personalized financial forecasts based on your input data
  • Provide educational content tailored to your financial situation
  • Process your account registration and maintain your user profile
  • Facilitate access to our learning programs and resources
  • Send you important service updates and platform notifications

Communication and Support

We use your contact information to respond to your inquiries, provide customer support, and send you relevant updates about our services. You can control the types of communications you receive through your account settings.

Important: We never use your financial data for marketing purposes or share it with third-party advertisers. Your financial information is used solely to provide you with accurate forecasting services and educational content.

Information Sharing and Disclosure

We believe in keeping your personal information private. We don't sell, rent, or trade your personal data to third parties for their marketing purposes.

Limited Sharing Scenarios

We may share your information only in these specific circumstances:

  • Service Providers: Trusted third-party companies that help us operate our platform (hosting, analytics, customer support)
  • Legal Requirements: When required by law, regulation, or legal process
  • Safety and Security: To protect the rights, property, or safety of dubelionvexa, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with your consent)

Our Commitment: Any third-party service providers we work with are required to maintain the same level of data protection and are prohibited from using your information for their own purposes.

Your Privacy Rights

You have significant control over your personal information. Here are the rights available to you as a user of our platform:

Access and Control

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request your data in a portable format
  • Restriction: Limit how we process your personal information

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your personal information.

Data Security and Protection

Protecting your personal information is a top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • SSL/TLS encryption for all data transmission
  • Advanced encryption for data storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for account access
  • Secure data centers with 24/7 monitoring

Administrative Controls

We maintain strict internal controls regarding access to your personal information. Only authorized personnel who need access to perform their job functions can access your data, and all access is logged and monitored.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and our legitimate business needs.

Retention Guidelines

Account information is typically retained for the duration of your account plus two additional years. Financial data used for forecasting may be retained longer to improve our algorithms and provide historical context for your forecasts. You can request earlier deletion of your information at any time.

International Data Transfers

As an Australian-based company, we primarily store and process your data within Australia. However, some of our service providers may be located in other countries with adequate data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of any material changes by posting the updated policy on our website and sending you an email notification if the changes significantly affect your rights.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, we're here to help:

Address: 1/348-350 Peel St, Tamworth NSW 2340, Australia

Phone: +61422636175

Email: info@dubelionvexa.com

Privacy Officer: privacy@dubelionvexa.com